Frequently Asked Questions
Where do I send my samples to?
All samples must be shipped to the following address:
Attn: Rena Wang
CMP Scientific Corp
760 Parkside Ave.
Cell: (347) 221-1545
What is required to be on the Sample Submission Form?
All information asked for on the Sample Submission Form is required for proper and timely processing of your samples. Missing information may result in processing delays. Information regarding test descriptions can be obtained from the quotation supplied to your organization. All Text Request Forms can be found on our website at http://www.chargevariants.com.
What documentation is required to submit samples?
A completed Sample Submission Form, and any other appropriate charge variants analysis specifications are required. Include in the package a printed sheet containing your name and contact information (in a plastic bag if the samples are being shipped on ice packs/dry ice) or attach an envelope on the outside of the box.
Do I need an account with CMP Scientific to submit samples?
Yes, each organization needs to have an established account prior to submitting samples for charge variants analysis. If your organization does not currently have an account with CMP Scientific, contact our Sales or Client Relations teams to establish an account.
When does CMP Scientific accept samples?
CMP Scientific accepts samples from 8:00am-5:00pm Monday-Friday.
Shipment Note: We recommend that you ship samples on a Monday or Tuesday for overnight delivery.
How should I ship my samples?
Pack appropriately to protect the samples from breakage and environmental impacts (temperature, moisture, etc.). Samples should be shipped in a manner consistent to their conditions.CMP Scientific accepts shipments from UPS, FedEx, as well as client couriers.
Do you accept controlled substances, hazardous materials, or radioactive materials?
Please contact our Sales or Client Relationships teams prior to shipping controlled substances or hazardous materials to the lab to determine our capabilities to handle your product.
How do I acknowledge CMP Scientific for a paper or poster?
Please include the following in “Acknowledgements”: "The authors acknowledge xxx and xxx for help with sample analysis, xxx and xxx for scientific insights/initial consultation, CMP scientific for CR3520 cIEF-MS charge variants identification. For authorship and Method Details, please contact us at firstname.lastname@example.org ."
I need my samples back ASAP, do you take rush orders?
Yes. For more details, please contact our Sales or Client Relations teams.
What shipping methods do you accept?
CMP Scientific accepts shipments from UPS, FedEx, as well as client couriers.